Never miss a plumbing job again
CallDesk answers after‑hours and overflow calls with a premium voice, qualifies the issue, emails a clear call summary + ICS calendar invite, and routes emergencies (leaks/bursts) to your on‑call.
Bilingual: English & Spanish • Compliance‑friendly: voice‑first, no texting required (US voice only)
Answer every call
After‑hours & busy‑time coverage with your greeting, pricing notes, and policies.
Instant calendar handoff
We email an ICS invite so your office can confirm/route service windows in one click.
Leak & burst triage
Press‑0 on‑call escalation for active leaks, burst pipes, sewer backups; voicemail failover + transcription.
Simple job board
Track jobs New → Scheduled → Done with searchable notes and status.
Your FAQs, your rules
Control FAQs for drains, water heaters, disposals, slab leaks, sewer camera, hydro‑jetting, gas lines, fees.
Email summaries
Every qualified call lands in your inbox with key details and the calendar link.
Service areas & dispatch
Set ZIPs/neighborhoods you cover and who’s on call by day/shift for emergency dispatch.
Compliance & respect
DNC honor, abuse filtering, optional recording/transcription with clear disclosure.
How it works for plumbing companies
- Point your number (or add a new local line) for after‑hours/overflow—no carrier change required.
- Set hours, on‑call, & FAQs (issue types, diagnostic fee, warranty, water shutoff guidance).
- Caller explains the issue (e.g., leak, no hot water, clogged main) → we email a call summary + ICS invite to your office, and escalate emergencies (active leaks/sewer) to your on‑call. Your job board updates automatically.
What you get on every call
- Caller name/number + issue (leak location, clogged drain, water heater not heating, sewer backup)
- Fixture/location details (kitchen/bath, floor, access, shutoff known) when provided
- After‑hours flag + whether emergency routing was triggered
- Suggested appointment time + ICS invite attached
- Conversation notes summarized in your email
- Job added to your Admin board (New / Scheduled / Done)
Turn missed calls into booked jobs — automatically
“Never miss a call, never lose a job.”
“No carrier changes needed—forward after hours to your Calldesk number and we book the job for you.”
“Bilingual by default - automatically answers in English or Spanish.”
Launch a local line in minutes. We answer with a warm voice, qualify, route emergencies, and email a calendar invite (ICS) + summary to your team. No texting required.
After-hours & overflow picked up, not sent to voicemail.
We email an ICS invite + summary so the team moves fast.
Your FAQs, hours, and on-call rules—no guessing, no spam.
Hear the voice, see the flow
Call our demo line: (509) 210-6308. Want to see a sample summary + calendar invite?
Starter
Turn missed calls into booked jobs, automatically.
Solo operators, new locations, early validation
- 1 local U.S. number included
- Books jobs via email link + ICS calendar invite
- AI answers pulled from your FAQs
- Email summaries of every call
- Email support
- Top-ups: 300 minutes as overage($100) — purchase in Admin → Billing.
- Try it free — cancel anytime. One booked job usually pays for the month.
Growth
A polite, tireless front desk for steady inbound.
Small teams, Garage Door Shop, HVAC, home services
- 2 numbers included (locations/departments)
- On‑call escalation + voicemail transcription
- Booking via email + ICS invite
- Priority support
- Bilingual (English + Spanish) auto-detect included.
- Job log with New / Scheduled / Done
- Top-ups: 300 minutes as overage($100) — purchase in Admin → Billing.
- Try it free — cancel anytime. One booked job usually pays for the month.
Scale
Built for higher volume and multi‑location ops.
Franchises, multi‑office, higher volume
- 3 numbers included (multi‑location)
- Custom voice/model (ElevenLabs)
- Dedicated support
- Bilingual (English + Spanish) auto-detect included.
- Team permissions & audit trail
- Top-ups: 300 minutes as overage($100) — purchase in Admin → Billing.
- Try it free — cancel anytime. One booked job usually pays for the month.
Will it pay for itself?
What you get
Understands intent, emails a booking link + ICS invite, and routes urgent calls to your on‑call list.
Warm, natural speech so callers feel heard—consistent tone every time.
Understands and responds in US English or Spanish.
You control FAQs, hours, pricing rules; no risky answers or invented quotes.
Press‑0 escalations, designated numbers, and voicemail transcription for triage.
Every qualified call lands in your inbox with intent, notes, and a calendar invite.
Track New / Scheduled / Done, with call logs and minutes used. Export when needed.
Start/stop routing at any time. Pause after‑hours in a click.
Compare answering options
| Calldesk | Traditional Answering | Voicemail | |
|---|---|---|---|
| Availability | After hours/Overflow or 24/7, your choice | Business hours; varies | Missed or delayed |
| Books to calendar | ICS email + summary | Usually message only | None |
| On‑call routing | Yes, rules + press‑0 | Manual transfer | None |
| Setup time | Minutes | Days | Instant (but no capture) |
| Tone & accuracy | Bilingual - auto detect | Agent‑to‑agent variation | N/A |
Purpose‑built for
Case study: Pilot shop’s first week
Before: 6–8 missed after‑hours calls/week. After: 5 booked jobs in week one. Read the 1‑page breakdown.
How it works
- Click “Start free trial” — Stripe handles checkout, taxes & receipts.
- We auto‑provision your local number and start answering immediately.
- Set hours and timezone, add your FAQs, choose on‑call rules. We email a summary + ICS invite for each qualified call.
What counts toward minutes?
How do you estimate calls/month?
Annual vs monthly — can I switch later?
Voice & compliance notes
FAQ
Do I need Calendly to book service windows?
No. We email an ICS calendar invite so your team can confirm and route the visit instantly. If you prefer, CallDesk can also include a scheduling link during business hours.
How do you handle emergencies like active leaks or sewer backups?
Callers can press 0 for on‑call. If nobody answers, we fail over to voicemail and email the transcript + details (leak location, shutoff status, backup severity) so you can act fast.
Is this compliant? We don’t want texting.
Yes. The flow is voice‑first (US only) and uses email + ICS. No outbound SMS is required.
Can you handle Spanish‑speaking callers?
Yes. We handle English and Spanish calls naturally and keep your same workflow—email summary plus ICS invite.
Turn urgent calls into booked plumbing jobs
Live in minutes. Premium voice. Clear email summaries. ICS invites. Emergency on‑call routing.